Our Commitment
Limitless Tire is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We believe that all of our customers deserve equal access to our products, services, and information.
Standards We Follow
Our website, limitlesstire.com, strives to conform to the following standards:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA – the international standard for web accessibility published by the W3C.
- Accessibility for Ontarians with Disabilities Act (AODA) – including the Integrated Accessibility Standards Regulation (IASR).
Accessibility Features
To make our website easier to use, we have implemented:
- Semantic HTML structure with proper heading hierarchy
- Descriptive alt text on all meaningful images
- Sufficient color contrast for text and interactive elements
- Keyboard navigation support throughout the site
- ARIA labels and landmarks for screen reader users
- Resizable text without loss of functionality
- Visible focus indicators on interactive elements
- Mobile-responsive design that works on assistive technologies
In-Store Accessibility
All five of our locations (North York, Brampton, Mississauga, Pickering, Burlington) feature:
- Accessible parking spaces near the main entrance
- Step-free, accessible entrances
- Accessible washrooms (where available)
- Service animals welcomed in accordance with AODA
- Staff trained in accessible customer service per the AODA Customer Service Standard
Requesting Accessible Formats
Upon request, we will provide information about our products and services in an accessible format or with communication supports. We will consult with the person making the request to determine the suitability of the format or support, and will provide it in a timely manner at no additional cost.
Feedback & Reporting Issues
We welcome your feedback on the accessibility of Limitless Tire. If you encounter accessibility barriers on our website, in our stores, or with any of our services, please let us know:
- Email: info@limitlesstire.com
- Phone: 1-647-748-8473
- Mail: 37 Kodiak Crescent Unit 16, North York, ON M3J 3E5, Canada
When reporting an issue, please include the web address (URL) of the page, a description of the problem, and the assistive technology (if any) you were using. We aim to respond to accessibility feedback within 5 business days.
Multi-Year Accessibility Plan
In compliance with the AODA, Limitless Tire maintains a multi-year accessibility plan that outlines our strategy to identify, prevent, and remove barriers for people with disabilities. A copy is available upon request by contacting info@limitlesstire.com.
Ongoing Improvement
Accessibility is an ongoing journey. We regularly review our website and physical locations against current accessibility standards and make continuous improvements to ensure all customers can access our products and services with confidence.