This Acceptable Use Policy (the “Policy”) sets out rules
applicable to your use of the Limitless Tire Group Inc Corporation, Inc. (“Limitless
Tire Group Inc”, “Limitless Tire”, “we”,
“us” or “our”) Services and Limitless Tire Group Inc Technology, including via
our clients’ websites or platforms (the “Services”). The examples described in
this Policy are not exhaustive.
This Policy
should be read in conjunction with the Limitless Tire Group Inc Terms of
Service (“Limitless Tire Group Inc Terms of Service”) (currently available at: https://limitlesstire.com/terms) into which it is
incorporated by reference. We may suspend, terminate, or take other interim
action regarding your access to or use of the Services, if, in our sole
judgment, we believe you, directly or indirectly, violated this Policy or
authorize or help others to do so.
We may
modify this Policy from time to time by posting a revised version on our
Website. By using the Services, you agree to the latest version of this Policy.
Any capitalized terms not defined in this Policy have the meaning set forth in
the Limitless Tire Group Inc Terms of Service.
General
Policies/Requirements. We all expect that the messages and communications we
want to send and receive will reach the intended recipient(s), unhindered by
filtering or other blockers. An important step you can take to make that
expectation a reality is to prevent unwanted communications by only sending
messages and communications that comply with applicable laws and
communications-industry guidelines/standards. To that end, all communications
originating from your use of the Limitless Tire Group Inc Services and Limitless
Tire Group Inc Technology (including but not limited to SMS, MMS, webchat,
Voice, and similar messaging channels available through the Services) are
subject to, and must comply with, the Limitless Tire Group Inc Terms of Service,
including this Policy, which sets out certain rules and/or prohibitions
regarding: Consent (“opt-in”); Revocation of Consent (“opt-out”); Sender
identification; Messaging Usage; Prohibited Content; Filtering Evasion; and
Enforcement.
·
Consent Requirements
o Standard Consent Requirements. Prior to sending
the first message to an individual, you must obtain agreement from the message
recipient to communicate with them – this is referred to as
“consent.” You must make clear to the individual they are agreeing to
receive messages of the type you’re going to send.
§ You need to keep a
record of the consent, such as a copy of the document or form that the message
recipient signed, or a timestamp of when the customer completed a sign-up flow
or otherwise provided consent. This record of consent must be retained as set
forth by local regulations or best practices after the end user opts out of
receiving messages.
§ If you do not send an
initial message to that individual within a reasonable period after receiving
consent (or as set forth by local regulations or best practices), then you will
need to reconfirm consent in the first message you send to that recipient.
§ The consent applies
only to you, and to the specific use that the recipient has consented to.
Consent can’t be bought, sold, or exchanged. For example, you can’t obtain the
consent of message recipients by purchasing a phone list from another party.
You also can’t treat it as blanket consent allowing you to send messages from other
brands or companies you may have, or additional messages about other uses for
which you haven’t received consent.
o Alternative Consent Requirements. While consent is
always required and the consent requirements noted above are generally the
safest path, there are two scenarios where consent can be received differently.
§ Contact initiated by an individual
§ If an individual sends
a message to you, you may respond in an exchange with that individual. For
example, if an individual texts your phone number asking for your hours of
operation, you can respond directly to that individual, relaying your open
hours. In such a case, the individual’s inbound message to you constitutes both
consent and proof of consent. Remember that the consent is limited only to that
particular conversation. Unless you obtain additional consent, don’t send
messages that are outside that conversation.
§ Informational content to an individual
based on a prior relationship
§ You may send a message
to an individual where you have a prior relationship, provided that individual
provided their phone number to you, and has taken some action to trigger the
potential communication, and has not opted out or otherwise expressed a preference
to not receive messages from you.
§ Actions can include a
button press, alert setup, appointments, or order placements. Examples of
acceptable messages in these scenarios include appointment reminders, receipts,
one-time passwords, order/shipping/reservation confirmations, drivers
coordinating pick-up locations with riders, and repair persons confirming
service call times. The message can’t attempt to promote a product, convince
someone to buy something, or advocate for a social cause.
o Periodic Messages and Ongoing Consent.
§ If you intend to send
messages to a recipient on an ongoing basis, you should confirm the recipient’s
consent by offering them a clear reminder of how to unsubscribe from those
messages using standard opt-out language (defined below). You must also respect
the message recipient’s preferences in terms of frequency of contact. You also
need to proactively ask individuals to reconfirm their consent as set forth by
local regulations and best practices.
·
Identifying Yourself as the Sender
o Every message you send
must clearly identify you (the party that obtained the opt-in from the
recipient) as the sender, except in follow-up messages of an ongoing
conversation.
·
Opt-out
o The initial message
that you send to an individual needs to include the following language: “Reply
END to unsubscribe,” or the equivalent using another standard opt-out keyword,
such as STOP, STOPALL, UNSUBSCRIBE,, and QUIT.
o Individuals must have
the ability to revoke consent at any time by replying with a standard opt-out
keyword. When an individual opts out, you may deliver one final message to
confirm that the opt-out has been processed, but any subsequent messages are
not allowed. An individual must once again provide consent before you can send
any additional messages.
Prohibited Content. You agree that
you will not use the Services, or encourage, promote, facilitate, or instruct
others to use the Services, to send messages that contain, offer, promote,
reference, or link to any information or content related to any of the following:
·
Solicitations or Advertising. Any messages,
communication, promotions, advertising, or solicitations (like “spam”),
including commercial advertising and informational announcements or otherwise,
that are unsolicited or for which you do not have the proper consent from the
intended recipient. If you are a Customer of any Limitless Tire Group Inc Client,
this includes using the Services to send any such message, communication, or
announcement to a Limitless Tire Group Inc Client or any other person or
entity.
·
Illegal, Harmful, or Fraudulent Activities. Any activities
that are illegal, that violate the rights of others, or that may be harmful to
others, our operations, or reputation, including but not limited to offering,
promoting, disseminating, or facilitating:
o child pornography, child
sexual abuse material, or other sexually exploitative content; fraudulent
goods, services, schemes, or promotions;
o make-money-fast or
“get-rich-quick” schemes (including work-from-home programs, risk investment
opportunities, ponzi and pyramid schemes);
o high-risk financial
services (including payday loans, short-term high-interest loans, third-party
auto or mortgage loans, student loans, or cryptocurrency);
o third-party lead
generation services (such as companies that buy, sell, or share consumer
information);
o debt collection or
forgiveness services (including third-party debt collection, debt
consolidation, debt reduction, or credit repair programs)
o illegal or regulated
substances (including, but not limited to, Cannabis, CBD, or offers for (or
payment transactions relating to) Prescription Drugs that cannot be sold
over-the-counter);
o Gambling;
o “SHAFT” use cases
(Sex, Hate, Alcohol, Firearms, Tobacco, including vaping-related activities);
o phishing or pharming.
·
Infringing Content. Content that
infringes or misappropriates the intellectual property or proprietary rights of
others.
·
Offensive Content. Content that is
harassing, defamatory, obscene, abusive, invasive of privacy, or otherwise
objectionable.
·
Harmful Content. Content or other
computer technology that may damage, interfere with, surreptitiously intercept,
or expropriate any system, program, or data, or otherwise effect a security
breach, including viruses, Trojan horses, worms, time bombs, or cancelbots.
·
Evasive Content. Content that is
designed to intentionally evade filters, detection, or monitoring (see below)
·
Prohibited Industries. If you are using
Limitless Tire’s Payment Services, you may not use the services in conjunction
with any activities identified as Prohibited Industries, as defined in Limitless
Tire’s Payment Service Terms.
Message Abuse; Falsification of
Identity or Origin. You will not send messages using spam bots or other
similar systems, alter or obscure mail headers, provide false identification,
or assume a sender’s identity without the sender’s explicit permission. You
will also not create a false identity or attempt to mislead others as to the
identity of the sender or the origin of any data or communications.
Evasion. You may not use
the Services or Limitless Tire Group Inc Technology to evade Limitless Tire’s
(including our subcontractor’s) or a telecommunications provider’s unwanted
messaging detection and prevention mechanisms. Examples of prohibited practices
include:
·
Content designed to evade detection. As noted above,
we do not allow content which has been specifically designed to evade detection
by unwanted messaging detection and prevention mechanisms. This includes
intentionally misspelled words or non-standard opt-out phrases which have been
specifically created with the intent to evade these mechanisms.
·
Snowshoeing. We do not permit snowshoeing,
which is defined as spreading similar or identical messages across many phone
numbers with the intent or effect of evading unwanted messaging detection and
prevention mechanisms.
·
Use of shared public URL shorteners. Where a web
address (i.e., Uniform Resource Locator (URL)) shortener is used, you should
not use links that have been shortened using shared public URL shorteners like
Bitly or TinyURL. If you want to include shortened URLs in your messages, we
recommend using a dedicated short domain.
Reverse Engineering and Related
Restrictions. You will not (a) modify or create a derivative work of the
Services or any portion thereof; (b) reverse engineer, disassemble, decompile,
translate, or otherwise seek to obtain or derive the source code, underlying
ideas, algorithms, file formats, or non-public APIs to any Services, except to
the extent expressly permitted by applicable law and then only upon advance
notice to Limitless Tire; (c) break or circumvent any security measures or rate
limits for the Services; or (d) remove or obscure any proprietary or other
notices contained in the Services, including in any reports or output obtained
from the Services.
Our Monitoring and Enforcement. We reserve the
right, but do not assume the obligation, to monitor content on and sent through
the Services and to investigate any violation of the Limitless Tire Group Inc Terms of Service,
including this Policy, or misuse of the Services. We may remove or disable
access to any user, content, or resource that violates the Limitless Tire Group Inc Terms of Service or
this Policy or any other agreement we have with you for use of the Services. We
may report any activity that we suspect violates any law or regulation to
appropriate law enforcement officials, regulators, or other appropriate third
parties. Our reporting may include disclosing appropriate customer information.
We may also cooperate with appropriate law enforcement agencies, regulators, or
other appropriate third parties to help with the investigation and prosecution
of illegal conduct by providing network and systems information related to
alleged violations of this Policy.
Reporting Violations. If you become
aware of any violation of this Policy, you will immediately notify us and
provide us with assistance, as requested, to stop or remedy the violation.